Our
Cancellation conditions

If you have to cancel the trip
unfortunately

Please note our
Reservation and cancellation conditions
for individual guests.

1. As soon as your hotel reservation has been confirmed to you in writing or verbally by our staff, the guest contract is considered concluded.

2. With the reservation we guarantee you the agreed room type. We try to fulfill wishes for certain rooms.

3. If you have to cancel your reservation and we cannot rent the room to another person despite our best efforts, the following cancellation fees apply:

At least 80% of the contractually agreed price for overnight stays with or without breakfast, 70% for half board and 60% for full board arrangements.

Your room reservation is a guaranteed booking. You have the possibility to cancel it free of charge up to 48 hours before arrival. If there is no written cancellation, we reserve the right to charge 80% of the total amount.

Please note that your written cancellation must reach us at least 48 hours before arrival.

On Christmas and New Year’s Eve there is a free cancellation period of 4 weeks.

4. otherwise the legal regulations apply.

5. should you decide to leave early during your stay, we will charge the above cancellation fees. However, at least the full cost of the following night.