Please note our reservation and cancellation policies for individual guests.
1. An accommodation contract is deemed concluded as soon as a member of the staff of our hotel confirms your reservation either verbally or in writing.
2. On the basis of your reservation, we guarantee the agreed room category. Requests for a particular room are met to the best of our ability, without obligation.
3. If you need to cancel your reservation and we are unable to dispose of the room(s) otherwise, despite intensive efforts to this end, then the following cancellation charges apply:
At least 80% of the contractually agreed price is to be paid for overnight stays with or without breakfast, 70% for half-board packages and 60% for full-board packages.
Your room reservation is a guaranteed booking. You remain entitled to withdraw your reservation free of charge up to 48 hours before the agreed date of arrival. If no written cancellation is received, we reserve the right to charge 80% of the total price.
Please note that your written cancellation must reach us at the latest 48 hours before your planned date of arrival.
4. In all other cases, the statutory provisions shall apply.